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Descriptif de la formation
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Fiche Produit
Sessions de formation :
Aucune session n'est planifiée pour cette formation !
Formation intra :
Tarif
:
Nous consulter
Durée conseillée : 14 heures sur 2 jours (Durée à adapter en fonction de vos besoins)
Groupe : de 3 à 10 personnes
Responsable : JAUDEAU-LE THIESSE Philomène Directrice Générale Tél. : 0130795398 Fax : 0130795399 Mail : philomene.jaudeau-lethiesse@excellensformation.com
Assistant(e) : Service FORMATION Tél. : 0130795398 Mail : contact@excellensformation.com
Mes session intra :
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Si aucune session ci-dessus ne correspond à vos attentes ou si vous désirez une formation en INTRA, vous pouvez nous faire part de votre besoin en cliquant sur le bouton ci-dessous.
Demande de devis
Libellé :
Welcoming a visitor
Code : ACC-112
Accroche commerciale :
Individuals working at the reception of a company, a museum etc. requiring the essential skills to welcome visitors.
Objectifs :
You will be able to listen and check for appropriate information
You will be able to answer specific questions related to your job position
You will be able to clarify vistors’ needs and requirements
You will be able to give visitors any relevant information they might need
You will be able to stay in control of any unusual situation
You will achieve a A2 / B1 level of the CEFR (Common European Framework of Reference for Language) in spoken production and interaction in specific situations
You will be able to answer specific questions related to your job position
You will be able to clarify vistors’ needs and requirements
You will be able to give visitors any relevant information they might need
You will be able to stay in control of any unusual situation
You will achieve a A2 / B1 level of the CEFR (Common European Framework of Reference for Language) in spoken production and interaction in specific situations
Prérequis :
Pas de prérequis spécifique
Contenu :
Welcoming a visitor
Greeting a visitor
Offering help, offering a seat or a drink
Asking to repeat information
Checking you have understood properly
Directing someone inside a building
Learning appropriate vocabulary
Asking and answering questions
Giving information
Directing someone in a town
Learning appropriate vocabulary
Asking and answering questions
Giving information
Dealing with awkward situations
Reacting to complaints
Apologizing
Suggestions solutions
Greeting a visitor
Offering help, offering a seat or a drink
Asking to repeat information
Checking you have understood properly
Directing someone inside a building
Learning appropriate vocabulary
Asking and answering questions
Giving information
Directing someone in a town
Learning appropriate vocabulary
Asking and answering questions
Giving information
Dealing with awkward situations
Reacting to complaints
Apologizing
Suggestions solutions
Pédagogie :
Needs assessment questionnaire to obtain individual goals
Brainstorming
Listening exercices to check essential information
Roleplaying professional situations
Theatre improvising to work on spontaneous and fluent language
Booklet with necessary vocabulary, exercices and references of Internet sites
Brainstorming
Listening exercices to check essential information
Roleplaying professional situations
Theatre improvising to work on spontaneous and fluent language
Booklet with necessary vocabulary, exercices and references of Internet sites
Type public :
Individuals working at the reception of a company, a museum etc. requiring the essential skills to welcome visitors.
Niveau requis :
IX
ESPACE FORMATEUR
